Unit 4: Reporting

View

4.16 Reflecting on complaints response mechanisms in your organisation

A stack of files on a wooden desk.
© fstop123 / iStock / Getty Images Plus.

Green reflection icon

Reflect on what complaints response mechanism exists in your organisation for safeguarding concerns from beneficiaries or community members to be reported?

  • How does it address the following points?
  • Is it accessible to all beneficiaries, i.e., children, vulnerable adults and/or community members?
  • How does your organisation know if the mechanism is working?
  • Is there a register of safeguarding concerns that is being kept?