When working with customers, communication is very important.

Too many people simply talk and don't listen in an active way. Communication is a two-way process.It's easier to take the time to think about an answer than it is to listen and empathize.Ask yourself how good your listening skills are. Without the ability to listen properly, you won't be able to gather the information you need to be a good coach.

Remember: Listen first

Ask yourself:

1. Are preconceived notions and judgments arbitrary about the information you are listening to?

2. The comparison.Compare yourself to others.

3. Daydream while listening.

4. You filter some information while listening and lose it.

5. Identify and bias the speaker's experience.

Offering unsolicited advice rather than allowing the speaker to continue speaking is a common communication barrier.

7. Mind reading, trying to guess between words instead of listening.You decide how the other person feels, not what the other person tells you.

It's a great idea to learn the above and keep it in mind during the conversation.

Good listening, often called active or reflective listening, is a habit that everyone can benefit from.It's easy to fall into the thinking trap of having to prove that we can understand something through conversation, even when the other person is still describing their point of view.

The ability of a coach to gather information only from clients. It is therefore necessary to make careful inquiries and take notes in order to have the best possible chance of finding out exactly what happened.

Good listening habits

Body language

Body language is another tool coaches can use. Our body position and facial expression exude our feelings.

Closed body language includes:

· Arms crossed

· Close your eyes

· Fidget and check the time

· Lift your face/mouth or chin with your fist

· Stay away from each other

· Lean back with your hands behind your head

· Negative facial expressions

· Obviously looking away gives the impression that you are not interested in the content.

Yawning,

Open body language will produce more effective and desirable results in communication.

· Tilt to customers

Nod,

· Make long eye contact

· Relaxed posture

· Remove physical barriers such as furniture and unzipped coats

· Smile and show humor when appropriate

· Clearly visible chest and torso areas with crossed arms and legs

Empathy and Emotional Intelligence

Empathy is a great listening tool.Try to feel how they feel and imagine how you would feel if it were you.The ability to empathize with others and consider the situation from your own perspective. It is also excellent coaching skills, which can be a difficult trait, especially when you see others feeling pain and distress.

Emotional intelligence (EQ) is becoming more important than IQ in the area of successful life.

Eq has four fields, which are:

· The ability to understand your emotions.

· The ability to regulate one's emotions.

· Ability to understand others' emotions and communicate with others.

Sympathy,

See the customer

As individuals, we all have different social experiences.We react to fear and danger in specific and different ways and in our relationships.

Meeting a client for the first time can be unsettling, and you may even feel anxious when you meet a new client, but they don't need to know. Use your body language to reflect the client, maintain natural eye contact, shake hands and be polite.

Initially, it was difficult to build customer confidence when everything was new.That will change soon, because confidence does bring more.