I would like to introduce Amina, who is moving into an educator role, from a professional Biomedical Scientist role. She is a competent trainer in the laboratory, but wants to be able to create resources to support newly qualified scientists across the region and beyond her own laboratory.
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Name: Amina Rahman
Gender: Female Age: 39
Lives in: Birmingham, UK Lives with: Partner and two children (aged 8 and 11) Likes: Running, critiquing medical dramas for their unrealistic portrayal of transfusion, mentoring junior staff
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Education and experience
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· BSc Biomedical Science
· MSc AppliedTransfusion Science
· HCPC-registered Biomedical Scientist
· Recently completed a PGCert in Teaching and Learning for Healthcare Professionals
· 12 years’ experience in hospital transfusion laboratories
· Recently moved into a part-time educator role within a regional NHS Pathology Network
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Role and responsibilities
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· Delivers training sessions to trainee Biomedical Scientists and early career Scientists
· Supervises completion of Professional qualifications and competency assessments
· Still practices in her role in transfusion, alongside education responsibilities
· Balances service delivery pressures with educational and training commitments
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Technical skills
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· Confident with Microsoft Office, Teams, PowerPoint
· Uses LMS platforms but mainly for uploading slides
· Limited experience designing interactive online learning
· Curious about AI but cautious about its reliability in clinical contexts. Worried about her learners using it in their work, particularly for those completing professional qualifications.
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Subject domain skills and knowledge
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· Strong in transfusion science and laboratory quality management
· Experienced in competency-based assessment in the laboratory
· Expert on HCPC standards and CPD requirements
· Limited formal grounding in learning theory, and how to teach. Much happier training a new starter 1:1.
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Motivation and desires
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· Wants to design engaging online learning for busy healthcare professionals working in transfusion
· Aware that staff struggle to attend face-to-face sessions due to shift work
· Feels pressure to “modernise” training provision across the pathology network and address knowledge gaps
· Wants to improve digital pedagogy, not just upload slides to a digital platform.
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Goals and expectations
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· Learn how to design effective, inclusive online education
· Understand how to use technology purposefully to improve the learner experience
· Build training that supports diverse NHS staff (including ESL learners and neurodivergent)
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Obstacles to their success
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· Limited time due to laboratory and family commitments, and restricted number of hours in the Pathology Network role.
· Shift patterns in healthcare create irregular study windows.
· Service pressures often take priority over CPD, and protected time can be eroded.
· Possible task paralysis from not knowing what to do first.
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Unique assets
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· Deep understanding of real-world laboratory pressures
· Strong professional credibility as a Biomedical Scientist with extensive experience
· Empathy for trainee stress and workload, having supported many new starters
· Commitment to patient safety and regulatory standards, and desire to improve knowledge to enhance patient safety.
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One Design Adjustment to Accommodate Amina
To accommodate Amina’s needs, the course design should include:
Flexible, asynchronous learning units in short, clearly structured segments (15–20 minutes), with optional deeper readings.
This would:
· Fit around shift work
· Reduce cognitive overload
· Support time-poor healthcare professionals
Additionally:
· Clear links between theory and clinical practice
· Case studies from healthcare settings
· Downloadable resources for offline access, particularly so that learning could be undertaken whilst travelling to and from work, and fitted in around other activities.