From Refugee to NHS Mental Health Support Worker

Journey to the UK: Amina arrived in the UK from Syria in 2017 through the UK Resettlement Scheme, fleeing conflict with her husband and two children. With a background in social work and a university degree from Syria, she had strong skills—but no UK experience or qualifications.

Starting over: After settling in Birmingham, Amina focused on improving her English through ESOL classes. She volunteered with a local refugee support charity and also took a short course in mental health and safeguarding. Through her volunteering, she built up confidence, made connections, and gained a reference from a support officer.

Pathway into work: In 2020, Amina joined a refugee employment support programme run by the local council and the NHS. With help from a mentor, she adapted her CV, practiced interview skills and applied for entry-level NHS roles. She was offered a Support Worker position in a local Community Mental Health Team—her first paid job in the UK.

Amina says: “It was not easy starting from zero. But I had support, and I wanted to give back. Working for the NHS helped me feel proud and part of something bigger. Now I help others facing trauma—just like I once did.”

Today: Amina is now working full-time while also studying part-time towards a Level 3 Health and Social Care qualification. She supports newly arrived refugees as a volunteer ambassador. She is also considering applying for British citizenship.

Key takeaways:

• Volunteering can open doors
• Support programmes can bridge gaps
• Public sector work values lived experience and diverse backgrounds

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